Transport for London are planning to take over the operation of the Woolwich Ferry, promising better reliability and customer service following a choppy year of delays, cancellations and strikes.
Sadiq Khan has asked TfL to review its options ahead of the expiry of the current contract with a view to take the service back in-house later this year.
The Woolwich Ferry has been beset by technical faults and worker disputes since the start of 2019. The time lost to delays was equivalent to an entire month in hours, at the last count at the end of last year.
Speaking back in November, the Mayor of London admitted “dropping the ball with this” after £20m spent on new ferries backfired, causing a series of technical faults.
Industrial action has also caused relability of the ferry to suffer, in what workers described as “an employment horror show” under the current contractors, Briggs Marine.
Unite workers argue the company is failing pay the London living wage, which it claims it does, as well as issues with unfair shift working and failure to properly deal with equality issues.
Making the announcement, Sadiq Khan said he “shared passengers’ frustration at the unacceptable closures they have faced over the past year.”
“I am delighted that TfL is set to take over the contract – bringing a renewed focus on Londoners’ needs including better reliability and customer service.”